FAQ
Your Questions,
Thoughtfully Answered.
We want to make sure your experience is easy and stress-free as possible. Here are answers to some of the most common questions we receive.
What areas do you service? We proudly service homes, offices, and rental properties throughout Virginia, Maryland and surrounding areas. If you’re unsure whether you’re within our service range, feel free to reach out — we’re always happy to check.
How long does a cleaning usually take? Cleaning times vary depending on the size of the space, the condition of the property, and the type of service requested. Deep cleanings, move-in/move-out services, and first-time cleanings may require additional time to ensure every detail is properly addressed.
Do I need to be home during the cleaning? No — you do not need to be home during the cleaning. Many clients provide entry instructions ahead of time so they can return to a freshly cleaned space at their convenience.
Do you service Airbnbs? Yes — we provide Airbnb and rental turnover cleaning services designed to help keep your property clean, refreshed, and guest-ready between stays.
How do estimates work? Estimates are based on the size, condition, and cleaning needs of the space, along with any add-ons or specialty services selected. Pricing is generated through our online booking form for a quick and convenient estimate.
What if I need to cancel or reschedule? We understand that plans can change. If you need to reschedule or cancel your cleaning, we kindly ask for at least 24 hours notice whenever possible. Cancellations or reschedules made within less than 24 hours of the scheduled service may be subject to a $50 cancellation/rescheduling fee.
What products do you use? We use professional-grade cleaning products selected for their effectiveness, quality, and overall safety. If you have preferred products, allergies, sensitivities, or specific health concerns, we’re happy to accommodate whenever possible using client-provided products. Please note that the use of client-provided supplies does not reduce the cost of the service, as pricing is based on the size, condition, and scope of the cleaning rather than the products used.
Are you cleaners insured and background checked? Yes — trust and professionalism are extremely important to us. All cleaners are background checked, and we maintain insurance coverage for added peace of mind while servicing your home, office, or rental property.
How do I prepare for my cleaning? To help us provide the most efficient and thorough service possible, we recommend picking up personal items, important documents, and any valuables before your scheduled cleaning. While our team is happy to clean around everyday belongings, reducing clutter allows us to focus more time on detailed cleaning rather than organizing. For commercial spaces, we recommend securing confidential materials and ensuring access to the areas you'd like cleaned. If there are any special instructions or areas requiring extra attention, please let us know before we arrive.
How do I prepare for my Move-In/ Move-Out cleaning? For move-in and move-out cleanings, the property should be completely vacant whenever possible. This allows our team full access to clean floors, cabinets, appliances, closets, and other hard-to-reach areas. We recommend removing all personal belongings, furniture, and trash prior to your appointment. Any remaining items may limit access to certain areas and could affect the scope of cleaning. If utilities such as water or electricity will be disconnected, please let us know in advance so we can discuss available options. Additional charges may apply if the condition of the property differs significantly from the information provided at the time of booking.
