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NO TRICKS,
JUST TREATS!
Book a qualifying residential clean this October & receive ONE complimentary add-on.
QUESTIONS & ANSWERS
Everything You Need to Know Before
Your Clean.
We want you to feel confident and prepared. Here you'll find answers to your most frequently asked questions about
our services, process, pricing, and more.
Clear Expectations
Know what to expect
before, during, and after
your clean.
Upfront Pricing
Transparent information with no suprises.
Here to Help
Still have questions?
We're just a message away!
It depends on your goals and the condition of your space. Our services are designed for different needs — from routine maintenance and recurring care to deep resets, move-in/move-out cleans, commercial cleaning, and specialty services. You can view a full breakdown on our Residential Services page, Commercial Services page, Specialty Services page or contact us and we’ll help you choose the best fit.
What’s included depends on the service or package you select. Each GreenPath cleaning has a defined scope designed around the level of care your space needs, with optional add-ons available for areas that require extra attention. For a complete room-by-room breakdown, visit our Cleaning Checklists page to see exactly what’s included with each service.
Absolutely! You can customize your cleaning with optional add-ons for areas that need a little extra attention, such as inside the oven or refrigerator, blinds and window tracks, baseboards, inside cabinets, and more. Available add-ons may vary depending on the service you select and can be added during booking or discussed with us before your appointment.
Cleaning times vary based on the size and condition of your space, the service selected, and any add-ons requested. We provide an estimated service duration when you book, but actual completion times may vary—we prioritize a thorough, quality clean rather than rushing to meet a specific time.
Yes! For residential clients, our Signature Home Care service offers weekly, biweekly, or monthly cleaning to help keep your home consistently maintained. For businesses and commercial spaces, our Professional Care Program provides recurring cleaning tailored to your facility’s needs and preferred service frequency. Frequency savings may be available depending on the service and schedule selected.
GreenPath provides cleaning services for a variety of residential and commercial spaces. We service homes, apartments, condos, short-term rentals, offices, retail spaces, professional facilities, dealerships, and other business environments, as well as properties being prepared for a move, showing, or turnover. If your property or space has unique cleaning needs, contact us and we’ll be happy to determine whether it falls within our service scope.
Booking & Your Service
INFORMATION ABOUT YOUR SERVICES AND HOW TO BOOK
Pricing varies based on the service selected, size and condition of the property, scope of work, and any additional services requested. GreenPath uses straightforward service-based pricing, so you’ll know the cost of your cleaning before your appointment rather than being surprised afterward.Residential services can be priced directly through our online booking system, while commercial, specialty, and custom service needs may require a personalized quote. If you’re unsure which service applies to your space, contact us and we’ll be happy to help you determine the best option and provide accurate pricing.
Yes! Clients who choose recurring service can enjoy frequency-based savings, with the discount determined by how often service is scheduled. Residential clients can receive recurring savings through our Signature Home Care service, while commercial clients enrolled in our Professional Care Program may receive customized recurring rates based on their service frequency, facility needs, and scope of work.Recurring savings apply as long as the agreed service schedule is maintained and may be adjusted if the frequency or scope of service changes.
Payment is due upon completion of your scheduled service, unless otherwise specified in a written service agreement or approved payment arrangement. A valid payment method may be required on file before service, and once your cleaning is complete, the applicable service total will be processed or become due.For commercial clients, recurring accounts, and custom service agreements, payment terms may vary based on the terms outlined in your proposal, invoice, or service agreement. Any applicable deposits or special payment requirements will be communicated before service begins.
We accept major credit and debit cards through our secure online payment system. A valid payment method may be required on file when booking to help ensure a smooth and convenient payment process once your service is complete.For commercial clients and custom service agreements, additional payment arrangements may be available when outlined in your proposal or service agreement. We’ll communicate any specific payment terms with you before service begins.
We understand that plans can change. If you need to cancel or reschedule your service, please provide at least 24 hours’ notice so we have an opportunity to adjust our schedule.Cancellations or rescheduling requests made with less than 24 hours’ notice may be subject to a $50 fee. The same fee may also apply if our cleaning professional is unable to access the property at the scheduled service time. Commercial clients with separate service agreements should refer to the cancellation terms outlined in their agreement.
Yes. Cancellations or rescheduling requests made less than 24 hours before your scheduled service may be subject to a $50 late cancellation fee. This fee may also apply if our cleaning professional arrives as scheduled but is unable to access the property.We understand that unexpected situations can happen, so please contact us as soon as possible if your plans change. Commercial clients with separate service agreements should refer to the cancellation terms outlined in their agreement.
Yes! GreenPath quotes and estimates are completely free with no obligation to book. Residential clients can view pricing for eligible services through our online booking system, while commercial, specialty, and custom service needs may require a personalized quote based on the property and scope of work.If additional information, photos, or an on-site assessment is needed to provide an accurate quote, we’ll let you know during the quoting process.
Pricing & Payment Policy
EVERYTHING YOU NEED TO KNOW ABOUT PRICING AND POLICIES.
No, you don’t need to be home while we clean. As long as our cleaning professional has a safe and reliable way to access the property at the scheduled time, you’re free to go about your day. If you plan to be away, please provide any entry instructions, access codes, or other important details before your appointment. For commercial properties, access arrangements can be coordinated based on your facility’s operating hours and security requirements.
No. Our cleaning professionals arrive with the standard supplies and equipment needed to complete your service. If you prefer that we use specific products or supplies you provide, simply let us know in advance and have them available on-site. Please note that providing your own supplies does not reduce the price of your service, and we cannot guarantee the same level of cleaning results when using client-provided products or equipment, as their effectiveness may differ from the products our professionals typically use.
A little preparation helps us spend more time cleaning your home rather than organizing it. Before your appointment, please put away personal belongings, clear excessive clutter from floors and surfaces, secure valuables and pets as needed, and make sure the areas being serviced are easily accessible.If excessive clutter has not been cleared before arrival, our cleaning professional may need to spend additional time organizing or moving items in order to clean safely and effectively. This can reduce the amount of cleaning that can be completed within the scheduled service time and, when significant additional time is required, may result in an additional charge. Please let us know in advance about any special circumstances so we can plan accordingly.
For routine cleaning services, our cleaning professionals do not move heavy furniture, large appliances, or other bulky items. Lightweight, movable items may be carefully repositioned when it is safe and reasonable to do so.During deep cleans, move-in/move-out services, and Market-Ready Property Services, movable furniture and large appliances—such as washers, dryers, refrigerators, and stoves/ovens—may be moved when necessary or specifically requested so the areas behind and underneath them can be properly cleaned. For safety, accessibility, or risk of damage, some items may not be moved at our discretion.
Absolutely! We’re happy to clean homes with pets. To keep both your pets and our cleaning professionals safe, we ask that pets be secured or kept in a separate area when necessary, particularly if they are anxious around unfamiliar people or may interfere with the cleaning process. Please let us know about any pets and special instructions before your appointment.Everyday pet hair can be addressed as part of your cleaning; however, GreenPath does not clean, remove, or handle pet waste of any kind, including urine, feces, vomit, or areas contaminated by animal bodily fluids. Any pet waste must be safely removed and the affected area made accessible before our cleaning professional arrives. Areas containing pet waste or other biological hazards will not be serviced.
We understand that every space is different, and sometimes the condition of a home or business may require more attention than originally anticipated. If we determine that the service will require significantly more time or work than what was originally booked, we’ll contact you before proceeding with anything outside the agreed scope.We may recommend additional service time, appropriate add-ons, or a different service level to ensure your space receives the care it needs. Any changes to the scope or price will be discussed with you first and will not be added without your approval. Conditions that fall outside GreenPath’s service scope or cannot be safely serviced may be declined.
Absolutely! We’re happy to accommodate special requests whenever they fall within our service scope and can be completed safely. Whether there’s a particular area you’d like us to prioritize, specific instructions for your home or business, or a preferred cleaning product you’d like us to use, please let us know before your scheduled service so we can plan accordingly.Some requests may require additional time, an add-on service, or an adjustment to your quote. If so, we’ll discuss any changes with you before proceeding. While we’ll always do our best to accommodate your needs, requests involving unsafe conditions or services outside GreenPath’s scope may be declined.
Booking & Your Service
HOW TO PREPARE FPR A SMOOTH AND SUCCESSFUL CLEAN
Yes. All cleaning professionals working with GreenPath are required to successfully complete a background screening before providing services to our clients. We take the trust you place in us seriously and carefully screen the professionals who may enter your home, business, or property.Our screening and onboarding requirements are part of our commitment to providing a safe, professional, and dependable cleaning experience for every GreenPath client.
Yes. GreenPath Enterprises is insured and bonded for added peace of mind when providing services in your home, business, or property. We also require independent cleaning professionals working with GreenPath to maintain their own appropriate insurance coverage.We take these protections seriously as part of our commitment to providing a professional, responsible, and trustworthy cleaning experience for every client.
Yes. Independent cleaning professionals working with GreenPath are required to maintain their own active insurance coverage before accepting assignments with us. Their coverage must meet GreenPath’s insurance requirements, providing an additional layer of protection for our clients and their properties.We verify required insurance documentation as part of our onboarding process and require coverage to remain current while a cleaning professional is working with GreenPath.
Yes! GreenPath offers natural, cruelty-free, and eco-friendly cleaning options, and we’re happy to accommodate fragrance-free or other product preferences whenever possible. Please let us know about any sensitivities, preferences, or special product requests before your scheduled service so we can prepare accordingly.If you prefer that we use specific products you provide, simply have them available on-site when our cleaning professional arrives. Please note that we cannot guarantee the same level of cleaning results when using client-provided products or when product use is restricted, as their effectiveness may differ from the products our professionals typically use.
Yes! GreenPath offers our Guest-Ready Turnover service specifically for short-term rental properties, including Airbnb and other vacation rentals. We help prepare your property between guests with a thorough turnover cleaning designed to leave the space clean, refreshed, and ready for the next arrival.Turnover services can also include linen changes, laundry, and restocking essentials such as toilet paper and paper towels. GreenPath can provide standard restocking essentials; however, if you prefer a specific brand or product, those items should be supplied and available on-site. Additional services can also be added based on your property’s needs.
Yes! GreenPath provides professional cleaning services for offices, retail spaces, dealerships, professional facilities, and other commercial environments. We offer both one-time services through our Business Refresh and Business Reset Packages, as well as ongoing cleaning through our Professional Care Program.Because every business operates differently, commercial cleaning can be tailored to your facility size, service frequency, operating schedule, and specific cleaning needs. For properties requiring a more customized scope, we also offer Custom Fixed-Rate Proposals designed around your facility and service requirements.
Yes. While GreenPath provides a wide range of residential, commercial, and specialty cleaning services, some services and conditions fall outside our scope. We do not provide floor stripping or waxing, post-construction cleaning, pest or infestation remediation, mold remediation, or cleanup involving biohazards, human or animal waste, bodily fluids, hazardous materials, or other unsafe conditions.We may also decline tasks that require unsafe lifting, specialized licensing or equipment, or that could place our cleaning professionals or your property at risk. If you’re unsure whether a particular task is included, please contact us before booking—we’ll be happy to clarify what we can safely accommodate.
Trust, Safety & Special Requests
YOUR SAFETY AND PEACE OF MIND MATTERS
IMPORTANT POLICIES AT A GLANCE.
A Few Things to Know
Cancellation & Rescheduling
We require at least 24 hours' notice to cancel or reschedule. Late cancellations are subject to a $50 fee.
Access & Lockouts
Satisfaction
Guarantee
Safety Limitations
Move-In/ Move-Out
If we are unable to access your property at the scheduled time, a lock out fee may apply and your service may need to be rescheduled.
we stand behind our work if something isn't right, let us know within 24 hours and we'll make it right.
For the safety of our team, we do not move heavy furniture, clean biohazards or preform post-construction cleaning.
Homes must be vacant and free of belongings for move-in/ move-out services unless otherwise discussed in advance.
STILL HAVE QUESTIONS?
We're Here to Help.
If you didn't find what you're looking for feel free to reach out. We're happy to answer any questions and help you find the perfect cleaning solution for your home or business.
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