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policies
01
Booking & Pricing Policy
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Clear expectations create smooth experiences. These are the policies that support our quality of service, protect our cleaners’ time, and ensure every client receives the care they deserve.
01
Booking & Pricing Policy
GreenPath offers flat-rate pricing based on the size and condition of your space. Prices assume normal cleaning conditions as outlined in our service checklists. If a space has excessive buildup, clutter, pet hair, or conditions beyond the scope of the selected service, a requote may be necessary before cleaning begins. All extra rooms or specialty tasks must be added prior to service.
02
Cancellation & Rescheduling
We kindly ask for at least 24 hours’ notice to cancel or reschedule your appointment. Cancellations made within 24 hours may incur a $50 late-cancellation fee to compensate our cleaners for reserved time. Same-day cancellations or lockouts will result in the full service charge.
05
Safety Policy
For the safety of our team, we cannot clean spaces containing hazardous materials, biohazards, rodent/insect infestations, or active mold. We also cannot lift heavy furniture or climb higher than a 2-step ladder. We always put safety first.
06
Pets Policy
We love your pets! But for efficiency and safety, we ask that pets be secured during your cleaning. Excessive pet hair or pet-related mess may require a Pet Add-On.
03
Access to Your Home
We offer flexible options for entry, including coded entry, key placement, or being home to let your cleaner in. If a cleaner cannot access your space within 15 minutes of arrival, the appointment may be treated as a lockout.
04
Satisfaction Guarantee
Your satisfaction is our priority. If something was missed or not completed to your expectations, please notify us within 24 hours, and we’ll return to fix it at no cost. We do not offer refunds, but we always make things right.
07
Payment Policy
Payment is due on the day of service. We accept all major forms of payment and securely process them through our booking platform. Tips are never expected but always appreciated.
08
Move-In/Move-Out Policy
These services require the home to be completely empty, including furniture, personal items, and food. If the home is not fully vacant upon arrival, your cleaning may need to be adjusted or rescheduled.
FREQUENTLY ASKED QUESTIONS
Below are the most common questions clients ask before booking with us. Our goal is always transparency, clarity, and support.
1. How do I know which cleaning package to choose?
Your choice depends on how long it has been since your last professional cleaning and the overall condition of your space. Standard cleanings are for regularly maintained homes. Deep cleanings are best if it’s been over 3 months or things need extra attention. Move-in/move-out cleanings are only for empty spaces. When in doubt, we’re happy to guide you.
2. What’s included in each cleaning service?
Each service type has its own detailed checklist. Standard cleanings focus on general upkeep. Deep cleanings add extra detail work. Move-in/move-out cleanings include the insides of appliances and cabinets. We provide full transparency so you always know what to expect.
3. What if my space needs more work than expected?
If we arrive and your home requires significantly more time or falls outside normal cleaning conditions, we’ll always communicate with you first. You’ll have the option to approve a requote or adjust the service — no surprises.
4. Is my space too dirty for a cleaning service?
Not at all. Your space is never “too dirty” for us. GreenPath is here to meet you exactly where you are — no judgment, just support. Our team is experienced in handling everything from routine upkeep to spaces that need a deeper level of care due to buildup, clutter, or long gaps between cleanings. Whatever your situation looks like, we’re here to help restore your space to a clean, comfortable, and healthy environment.
5. Do I need to supply any cleaning products?
No — GreenPath brings all supplies and equipment. If you prefer eco-friendly or fragrance-free products, we’re happy to accommodate that at your request.
6. Can I request special tasks not listed on the website?
Yes — if you need something specific, let us know. While we can’t accommodate hazardous or specialized trades, we’re happy to clarify what we can offer and discuss add-ons when available.
7. How long will my cleaning take?
Duration depends on the size of your space, the package selected, and its current condition. We provide time estimates when you book, and we always strive for efficiency without rushing.
8. Do I need to declutter before the cleaners arrive?
We ask that surfaces be free from excessive clutter so our cleaners can work efficiently. If you’re unable to declutter beforehand, just let us know — we can tailor the visit accordingly.
9. Are your cleaners background-checked?
Yes. Every GreenPath cleaner is fully vetted, background-checked, and trained to uphold our quality standards and client trust.
10. Do you offer discounts?
Yes! We offer savings for recurring weekly, biweekly, and monthly cleanings. New clients can also enjoy $20 off their first booking with code 20FIRST.
11. Do you service apartments, condos, and commercial spaces?
Yes — we provide residential and small-to-medium commercial cleanings, including office spaces, short-term rentals, salons, boutique storefronts, and more.